DKV Health Insurance

DKV is one of the biggest health insurance companies in Spain, with almost 2 million insured. In the last decade, the group has strongly bet on innovation and the digitization of its services, positioning itself as the pioneer firm in Spain in telemedicine services.

DKV-RGB

Challenge

DKV was seeking a technological solution for its patients with musculoskeletal injuries to follow their therapeutic exercises from home.

Its goal was to improve the insured's experience by offering a new healthcare service that guarantees the continuity of therapies in exceptional situations such as confinements or cases of itinerant patients or those with reduced mobility.

Solution

DKV incorporated the ReHub platform for home-based physical rehabilitation across all its centers. After, one week of implementation and training, physiotherapists were able to provide telerehabilitation sessions in combination with face-to-face sessions, allowing the best therapeutic effectiveness to be achieved.

With ReHub, physiotherapists can now program digital therapeutic exercises for their patients much more efficiently, personalized, and with precise data of the degree of compliance with treatment.

100 +

active centers

80 %

satisfaction rate

232000 +

Therapeutic exercises
assigned

Results

With the ReHub platform, DKV offers physical rehabilitation services anywhere and anytime. In this way, the company has reinforced its commitment to telemedicine and has improved the quality of rehabilitation services and the users’ experience.


  • + 100 DKV collaborating centers have adopted ReHub

  • +232K therapeutic exercises assigned

  • 80% satisfaction rate among patients

  • + 1,000 active patients using ReHub

The use of ReHub is being progressively expanded to the entire network of more than 1,000 DKV collaborating centers throughout Spain.

“At DKV we have been pioneers in implementing home-based physical rehabilitation services. We chose ReHub because its technology helps us to improve the quality of treatment since we can easily follow the evolution and progress of the patient. We can communicate remotely and personalize their treatment based on objective data."

Julio Lorca
Development Director of Digital Health

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