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Frequently Asked Questions
Find the answer to the most common questions about ReHub. If you cannot find the answer to your question, please contact us.
Using ReHub Platform
On average, it takes approximately 1 minute for professionals to assign an exercise program to a patient using our library of predefined exercises.
When a patient is registered, the patient will receive an email with the access instructions and credentials. Additionally, ReHub Quick Guide is available through the platform, so the practitioner can print and hand-deliver it to the patient.
With ReHub you will be able to control the patient's adherence to their rehabilitation program, see how long it takes to perform each exercise, their level of pain, and, in addition, obtain the results of the approved medical questionnaires that you give them.
If your patients use ReHub Tracking Sensors, you can also assess the improvement in range of motion, speed, and strength when performing the exercises.
No, the ReHub platform is designed for patients to exercise autonomously. Even so, ReHub offers the possibility of communicating with the patients through chats or video calls.
Yes, our telerehabilitation platform uses artificial intelligence algorithms that alert you when a patient requires a change in therapy, is poorly adherent, or is not using the application.
Yes, if that colleague also has a ReHub subscription and belongs to the same workplace as you.
Yes, you can create your own exercises, record new videos and write down the instructions and precautions. You can also create groups of exercises, which will act as protocols so that programming the therapy of your patients is faster.
Yes, if your work center has a Pro or Enterprise subscription, you can share exercise protocols between colleagues from the same center who have the same subscription.
No, your profile and everything you do on ReHub is completely private. The content that you upload to the platform will be your property and can only be used by you or by colleagues from your center with whom you decide to share it.
Yes, patient programs can be modified remotely at any time so that you can adapt them to the patient, according to their needs and the information you receive about their progress on the platform.
No, ReHub works without the need to use sensors, but we also allow them to be added when the professional needs greater precision and control in the patient's movements.
No, neither you nor your patients need special equipment to benefit from our telerehabilitation platform. If you are a professional, you only need a computer and internet access to access the platform. If you are a patient, you can connect to ReHub from any device, be it laptop, mobile, or tablet.
Within the platform, both you and your patients will find a complete training video tutorial that will help you quickly use ReHub.
But if you need personalized training, we can adapt to your needs. Get in touch with our team at sales.rehub@dycare.com to explain your specific needs.
Yes, ReHub is very intuitive and easy to use. The REHAPT and REHIP clinical studies demonstrate the safety and effectiveness of ReHub with people up to 80 years old. ReHub is designed to be easy to use for patients of all ages and with low-tech skills.
On the other hand, your patients will never feel alone because our technical support team is always there to answer their questions. Our 83% patient satisfaction rate supports it.
Currently, our online rehabilitation platform is available in Spanish, English, and Italian.
Using ReHub Tracking Sensors
Using ReHub brings many benefits to the patient rehabilitation process. Using a ReHub tracking sensor means more complete monitoring of patient activity.
Our sensors are the only ones capable of simultaneously measuring movement and force, allowing precise and reliable monitoring of the patient's joint and muscle capacity.
The use of this type of technology helps physiotherapists and rehabilitators to provide a superior service to their patients, giving them a clear competitive advantage in the market.
To use a ReHub sensor you must install a program on your computer, which will allow you to connect and configure the sensors within the platform very easily.
If you are a professional, you must have a computer with Windows 10 as the operating system and a Bluetooth 4.2 connection.
If you are patient, you must have a Windows 10 or Android system. To see more details, click here.
Take into account the maximum volume of concurrent patients that you would like to treat with ReHub per month. The sensor can be used rotationally, that is, once a patient finishes their telerehabilitation therapy, it can be used with another patient.
If you still have doubts about how many sensors you should buy, please send us an email with all your questions and our team of experts will be able to advise you and inform you of discounts when buying multiple units.
Yes, even if you have assigned a sensor to the patient, you can always decide whether to use a sensor or mixed therapy (with and without a sensor).
Subscriptions
By subscribing you will be able to start providing telerehabilitation services to your patients and you will be able to enjoy all the functionalities that your plan includes.
On the other hand, your patients will have free access to do the exercises that you have prescribed, access the patient-professional communication channel, and all the other benefits that your plan includes.
Yes, when you create the ReHub account, you can invite your colleagues from the center so that everyone can access and share patients if necessary.
Each invitation means a new ReHub subscription and will be charged to the card you have assigned to your account.
You just have to access the "My subscription" section and click on the "upgrade" section where you can choose the plan you want to switch to. If you need help making the decision, don't hesitate to contact us via our contact form or by sending an email to sales.rehub@dycare.com.
Enter to ReHub and access your account profile, then go to the payment method section. In this section, you can change your subscription card and billing information.
Yes, it is possible to purchase the sensors at any time, but for this, you will have to change your plan. We assure that you will not lose any information or exercises that you have previously programmed. For more information, please contact us.
No, ReHub's professional license is a nominal one that is granted to the user exclusively, non-transferable, and not sublicensable. The professional is solely and exclusively responsible for examining and evaluating the patient and choosing the best appropriate treatment, creating a personalized exercise program, specifically adapted to the patient's physical condition.
However, it is allowed to share patients between professionals from the same center who have the same subscription. In this way, we guarantee that both professionals and patients are under the protection of our system, and at the same time it is traced who makes changes that concern a patient.
Yes, we offer discounts on annual subscriptions.
ReHub plans are paid monthly or annually. It's easy to get started and you can cancel the service at any time.
Yes, you can change it at any time from the "My Subscription" section.
Yes. We work with large clinics, hospitals, and insurance companies that operate on a large scale. You can contact us at sales.rehub@dycare.com to help you choose the Enterprise plan that best suits your needs.
You start with a trial account. We do not ask for your credit card information until you have decided that ReHub is the right tool for you.
Canceling your ReHub account is a simple process. Access "My subscription" section and then click on the button to cancel your subscription.
ReHub plans have no patient or chat usage limits. You can see our Terms and Conditions of Service Policy here.
Support, technical service, and warranty
If a problem occurs, an email can be sent to support.rehub@dycare.com. The response period is 24 hours and the resolution period is 72 hours. Answers will be given Monday through Friday from 09:00 to 18:00 (Spanish peninsular time).
Yes, in case you need more functionalities and custom services, you can contact us through sales.rehub@dycare.com. In this way, we can help you choose the Enterprise plan that best suits your needs and personally advise you on the implementation.
All ReHub motion sensors are guaranteed by Bio-Sensing Solutions, S.L. (DyCare) for the first 2 years from the date of purchase. If the sensor or its components are found to be defective due to poor workmanship or material failure within 2 years from the date of purchase, DyCare will repair or replace any defective part free of charge.
Privacy & Security
We guarantee the safety, and the privacy, and security of your data and that of your patients. All data is encrypted and only anonymous information is stored.
ReHub is a secure platform; internal and external security audits are constantly being carried out. Our external team is certified by the ISO 2700 standard and continuously analyzes vulnerabilities and computer attacks.
Yes, ReHub and the sensors are certified with the CE marking of Class I medical device according to Directive 93/42 / EEC. In addition, our Quality Management System is certified under ISO 13485, the international standard in the development and manufacture of Medical Devices by KIWA CERMET ITALIA S.p.A.
No, the ReHub platform complies with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.